Role: L1 IT Support
Location: Frankfurt
Experience: 1+ Years
No of Positions: 5
Job Type: Part-time, Minijob, Internship
Start Date: ASAP

Position Overview

We are seeking motivated and customer-focused L1 IT Support to join our team in Frankfurt. This is a flexible role, perfect for students, entry-level professionals, or those looking to gain experience in IT support while working in a dynamic international environment.

The ideal candidate will act as the first point of contact for technical issues, providing efficient resolutions while ensuring high customer satisfaction.

Responsibilities

• Provide first-level IT support for PCs, operating systems, printers, telephones, and network connectivity (LAN/WLAN).

• Act as the first point of contact for employees, troubleshooting hardware, software, and IT-related issues.

• Assist with installing and configuring operating systems and applications.

• Support Active Directory and Microsoft Intune/Azure for user and device management.

• Troubleshoot issues related to Windows, Outlook/mailboxes, and network access.

• Document IT issues and solutions, and provide basic training to end-users when needed.

• Escalate complex issues to higher-level support teams when necessary.

Qualifications

• Strong understanding of Windows operating systems and basic networking concepts (LAN, WLAN, TCP/IP).

• Familiarity with Active Directory, group policy management, and Intune/Azure (preferred).

• Good troubleshooting skills for PCs, printers, and other peripherals.

• Excellent communication skills in English (mandatory); German is a plus.

• Ability to work independently, manage time effectively, and handle multiple tasks.

• Strong customer service mindset and eagerness to learn.

🔴 Note: For this position, English language skills must be Native or Bilingual. German language skills are an added advantage.

What We Offer

• Flexible working options in Frankfurt.

• Competitive compensation based on role type and experience.

• Hands-on exposure to enterprise-level IT systems and support processes.

• Opportunity to work in an international environment with growth potential.

• Supportive and collaborative team culture.

How to Apply

If this opportunity excites you, click “Apply Now” or send your application to jobs_europe@barytech.com with the subject “Application for L1 IT Support | Germany | Part Time ”.